POLICIES & FAQs
We hope your experience with Toxic Sadie Swimwear is nothing short of perfect, but in the event that you are dissatisfied, please contact us. Your concerns will be addressed within three business days.
Acknowledgement of Shop Policies
By placing an order at toxicsadie.com, you acknowledge that you have read and understand our shop policies and agree to the terms mentioned herein.
All prices are USD. Toxicsadie.com accepts Visa, Mastercard, Discover, and American Express with US billing addresses. Your credit card will not be charged until your order ships. We also offer payment through PayPal.
Florida residents must pay 7% sales tax on entire purchase.
Damaged and Missing Items
We take great care with packaging and shipping so that your order arrives quickly and safely. We use delivery confirmation to track the status of orders within the US. We are not responsible for lost or stolen packages.
In the unlikely event that you receive a damaged order, please contact us within two days. Describe the damage to your order and we will work with you to fix the problem.
Most Toxic Sadie items can be exchanged or returned for a refund amount of paid for goods, excluding shipping fees. We do not accept returns or exchanges on final sale items. We apologize for any inconvenience.
Exchanges and returns must be made within 10 days of receiving your order, UNUSED and in ORIGINAL condition, with tags attached. Return shipping costs are the responsibility of the customer. Refund for return or exchange will be acknowledged upon receipt of your return order.
A 50% restocking fee will be added to any item damaged by careless return packaging and shipping. For your protection, we suggest using insurance and delivery confirmation with return shipping. We are not responsible for any returned packages lost in shipping.
Return shipping address:
Toxic Sadie Swimwear
16421 NE 34 Ave
North Miami Beach, FL 33160
We make every effort to display the colors of the products as accurately as possible. However, colors can vary depending on individual computer monitors, and we cannot guarantee that your monitor’s display will be accurate to the actual product color. We apologize for any inconvenience.
We will never sell or give your personal information to anyone. Your information will be kept confidential and will be used only for shipping items and contacting you. Click here to read our complete privacy statement.